Payment Processing Specialist - Taiwan

The Original Bitcoin Exchange

Inspired by Bitcoin's vision of financial freedom, we are committed to empowering individuals to transact and connect seamlessly across the globe. From the early days of the Bitcoin revolution, our mission has been to champion freedom through innovative, reliable, and accessible technology—ensuring that everyone, everywhere, has the tools to participate in a truly open and borderless world.

We are driven by a relentless pursuit of innovation and financial empowerment. By prioritizing education and delivering a cutting-edge platform, we enable users to seamlessly buy, hold, and trade digital assets with confidence. As the digital asset landscape rapidly evolves, we stay ahead—offering state-of-the-art trading services that empower both individuals and global liquidity providers. Our forward-thinking, agile approach ensures that financial freedom is not just a vision, but a reality for all.

Our team, composed of visionary individuals with practical expertise, focuses on crafting solutions to the market's toughest challenges. Despite our global presence and impact, we maintain a small, technology-focused core, fostering a culture of collaboration and innovation.

We value integrity and autonomy, empowering our team to contribute from concept to launch. Driven by a passion for lifelong learning and a commitment to advancing freedom, we prioritize high-caliber products and services, with a proven track record of innovation that draws on the dexterity of our teams.

Why Join Us?

Innovation

At Bitfinex, we merge technology and skill to create an environment where your involvement isn’t just appreciated—it’s pioneering the future and pushing boundaries in finance. Our culture values bold creativity, a passion for technology, and a deep belief in Financial Freedom.

Flexibility & Global Reach

We believe in trust, autonomy, and results—our team operates remotely, ensuring you work from anywhere while collaborating with some of the best talents across the world. We thrive on innovation, autonomy, and breaking new ground.

Fast-Paced & Impactful

Much like the crypto industry itself, our projects move fast, break new ground, and make an impact. Your contributions reach our global audience, shaping the narrative of a decentralized future.

A Team that Thrives on Collaboration

We blend seasoned experts with fresh creative minds, ensuring constant innovation, mentorship, and a dynamic work environment that keeps you at the forefront of achieving your goals. We see integrity and standing up for what is right as the most important qualities.

Grow with the Best

At Bitfinex, we’re committed to continuous learning—whether through technological advancements, creative workshops, or mentorship from leading professionals in the industry.

If you’re excited about partaking in shaping the narrative of decentralized finance, you’ll feel right at home!

The Role:

A Payment Processing Specialist is responsible for the day-to-day processing, monitoring, reconciliation, and issue resolution of payment transactions. The role ensures that payments are executed accurately, on time, and in compliance with internal policies, regulatory requirements, and partner agreements.

Your Day-to-Day:

Payment Processing & Monitoring:

• Process and oversee daily, weekly, and monthly payment transactions (e.g. SWIFT wire transfers, card payments).

• Monitor payment flows to ensure timely settlement and completion.

• Identify, investigate, and resolve failed, delayed, or rejected transactions.

• Ensure accurate transaction posting and settlement across internal systems.

Reconciliation & Reporting:

• Perform daily, weekly, and monthly payment reconciliations.

• Investigate and resolve discrepancies between internal records and bank/partner statements.

• Prepare operational and financial reports related to payment performance.

• Support month-end and year-end close activities.

Issue Resolution & Support:

• Collaborate with internal teams (Finance team)

• Liaise with banks, payment service providers to resolve operational issues.

• Handle chargebacks, refunds, reversals, and payment adjustments.

Process Improvement:

• Identify inefficiencies or recurring issues in payment processes.

• Propose and support automation or system enhancements.

• Document payment procedures and operational workflows.

• Assist with testing new payment methods, systems, or process changes.

What You Bring to the Table:

• Strong understanding of payment systems and rails (specially international bank transfers).

• Exceptional attention to detail and accuracy.

• Proven problem-solving skills, with a proactive, committed, and innovative mindset; ability to perform effectively under pressure; and a strong team player.

• Proficiency in Excel or similar data analysis tools.

• Excellent communication skills, with the ability to collaborate effectively with global teams and external partners.

• Intermediate Level English language proficiency.

What We Offer:

• Entitled to labor insurance, health insurance, and pension benefits in accordance with applicable labor laws.

• Full-time, on-site position based in Taipei, Taiwan.

• Annual leave entitlement in accordance with applicable labor laws.

Ready to join us in bringing Financial Freedom to all?

If you’re a visionary who thrives at the intersection of technology, knowledge and innovation, we want to hear from you!

Recruitment Data & Security Disclaimer

As part of the hiring process at Bitfinex, we collect personal data such as your name, contact details, location, job preferences, education and employment history, and other information you voluntarily provide. This data is used solely for recruitment purposes, processed in accordance with applicable global data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), and retained only for as long as necessary to fulfil its purpose.

All assessments and recruitment-related communications are conducted exclusively through official Bitfinex email addresses (e.g., [email protected]). Bitfinex does not use unofficial channels (such as WhatsApp, Telegram, or SMS) for recruitment communication and does not distribute assessments or sensitive links via those means.

As part of our secure and compliant recruitment process, we may use approved third-party platforms to facilitate candidate assessments. For more information, please refer to our Candidate Privacy Notice and Interview Recording Consent. All candidates have the right to access, correct, or delete their personal data and to withdraw consent at any time, where applicable.

Bitfinex will never request payments, financial information, or personal banking details at any stage of the recruitment process.

If you receive a suspicious request, wish to exercise your data privacy rights, or have further inquiries regarding the legal aspects of the process, contact [email protected]. Please note this inbox is intended for privacy concerns and reports only; any other communications will not be processed.

Equal Opportunity Statement

At Bitfinex, we're committed to equitable opportunities. We do not discriminate based on race, religion, gender, age, disability, sexual orientation, gender identity, or any other protected status. This commitment applies across all stages of recruitment and contractual relationships.